Returns & Refunds Policy
At CXNT, most products are custom-made to order. Because of this, we do not accept returns, exchanges, or refunds for change of mind, incorrect size selection, or buyer preference.
Please review all product descriptions, sizing information, and order details carefully before completing your purchase.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 14 days of delivery.
When contacting us, please include:
- Your order number
- A description of the issue
- Clear photographs showing the problem
If a manufacturing fault or fulfilment error is confirmed, we will arrange a replacement or refund at no additional cost.
Order Changes and Cancellations
Because production often begins shortly after an order is placed, we cannot guarantee changes or cancellations once an order has been submitted.
Digital Products and Music
Due to the nature of digital content and copyrighted media, all digital products, downloads, and music purchases are non-refundable.
Contact
For any issues relating to your order, please contact us through the Contact page and we will do our best to resolve the matter promptly and fairly.